Frequently Asked Questions

You can book directly through our Appointment page, by contacting us via WhatsApp, or by calling either of our Berlin salons. We recommend booking in advance, particularly for weekend appointments and longer services.

For first-time clients and complex services such as hand-tied wefts or wig installation, a consultation is strongly recommended. It allows us to assess your hair, discuss your goals and recommend the best approach. Consultations are available in-salon and can be booked online. A consultation fee applies and is redeemable against your service.

We ask for at least 48 hours notice for rescheduling or cancellation. Cancellations made with less than 24 hours notice may result in a partial loss of deposit. Please contact us as soon as possible if you need to make any changes to your booking.

Yes. Our luxury home service brings the full OlivHairSupply experience to your door. Home service is available in selected areas across Berlin. To request a home visit, please contact us directly with your location and preferred date.

Installation times vary by method. Clip-ins take approximately 45 minutes, tape-ins 90 minutes, hand-tied wefts up to 2 hours, and wig installation around 60 minutes. Colour and customisation services add additional time. Your specialist will give you a precise timing estimate during booking.

Please arrive with clean, dry hair and no product buildup if possible. Avoid applying heavy oils or serums for 48 hours before your appointment. For tape-in appointments specifically, the hair must be completely free of silicone-based products. Your booking confirmation email will include specific preparation instructions.

Yes. OlivHairSupply ships worldwide. All orders are carefully packaged to maintain product integrity during transit. Shipping rates and estimated delivery times are calculated at checkout based on your location.

Standard EU delivery takes 3 to 5 business days. UK and European orders outside the EU take 5 to 7 business days. International orders outside Europe typically arrive within 7 to 14 business days depending on destination and customs processing.

Yes. Express shipping is available for most destinations and can be selected at checkout. Express orders placed before 12:00 CET on business days are typically dispatched the same day.

Once your order has been dispatched, you will receive a tracking link by email. You can also track your order directly through your OlivHairSupply account. If you have not received a tracking update within 2 business days of ordering, please contact our team.

For EU orders, all applicable taxes are included in your order total. For orders outside the EU � including the UK � customs fees and import duties are the responsibility of the recipient and are not included in your order total. We recommend checking your local customs regulations before ordering.

For hygiene and quality assurance reasons, hair products can only be returned if they are unused, in their original sealed packaging and in the same condition as received. Returns must be initiated within 14 days of delivery. Hair that has been opened, worn or altered cannot be returned.

We accept returns within 14 days of delivery for unused, sealed products. Please contact our team at info@olivhairsupply.de to initiate a return. Once your return is received and inspected, a refund will be processed within 5 to 10 business days to your original payment method.

Yes. If you have received an incorrect item or would like to exchange for a different length or shade, please contact us within 14 days. Exchanges are subject to product availability and the same condition requirements as returns.

In the rare event that you receive a faulty or damaged item, please contact us immediately with your order number and photographs of the issue. We will arrange a replacement or full refund as a priority and cover all return shipping costs for confirmed faults.

BiziLuxe is our curated line of 100% Remy human hair, sourced ethically and tested to meet our strict quality standards before it reaches you. Every batch is selected for consistency of colour, weight and texture. The result is hair that blends seamlessly, behaves naturally and lasts significantly longer than lower-grade alternatives.

The number of bundles depends on your desired result, the extension method and your natural hair density. As a general guide, most clients require between 2 and 4 bundles for a full look. Our team will advise you during your consultation to ensure you purchase exactly what you need � no more, no less.

BiziLuxe hair is available from 12 inches to 30 inches depending on the product line and extension method. Lengths are listed on each individual product page. If you require a length outside our standard range, please contact us to discuss a custom order.

Yes. We accept custom orders for specific lengths, textures or colour combinations not available in our standard range. Custom orders typically require 2 to 4 weeks lead time. Please contact us with your requirements and we will provide a quote and timeline.

Store your BiziLuxe hair in a cool, dry place away from direct sunlight. Keep it in the original packaging or a clean bag, ensuring it is free of tangles before storing. Avoid storing in humid environments such as bathrooms. Proper storage extends the life of your hair significantly.

Our training programmes are open to anyone with a genuine interest in the luxury hair industry � from complete beginners to experienced stylists looking to upgrade their skills. We also welcome salon owners, beauty entrepreneurs and career changers. No prior qualification is required for our Foundation programme.

No experience is required for the Beginner Foundation programme. For our Advanced Installation and Master Business and Brand programmes, we recommend a basic understanding of hair or prior completion of the Foundation level. Each programme is designed to build on the last.

Our curriculum covers hair sourcing and quality assessment, installation techniques across all major methods, colour matching and blending, client consultation skills, aftercare systems, pricing strategy and business development. The depth of each topic increases across our three programme levels.

The Beginner Foundation is a 1-day intensive. The Advanced Installation programme runs over 2 days. The Master Business and Brand programme takes 2 to 3 days depending on the group and pace. All sessions are delivered in small groups for maximum hands-on time.

Yes. On successful completion of any OlivHairSupply Academy programme, you will receive an official OlivHairSupply Certification. This certificate recognises your expertise in luxury hair systems and can be used to demonstrate your professional credentials to clients and employers.

Absolutely. Our Master Business and Brand programme is specifically designed to equip you with the skills, strategy and confidence to launch and grow a luxury hair business. Many of our graduates have gone on to build successful independent practices, salon careers and product-led businesses using our training as their foundation.

Yes. All training materials, including BiziLuxe practice hair, tools and a comprehensive course guide, are included in the programme price. You will leave each session with everything you need to practise and apply your new skills immediately.

Training sessions can be booked via our Training Academy page or by contacting us directly. Places are limited per session and fill quickly. We recommend booking at least 2 weeks in advance to secure your preferred date.

The OlivHairSupply affiliate programme allows you to earn commission by referring customers to our store. Once approved, you receive a unique referral link. Every qualifying purchase made through your link earns you a commission. You can track your performance and earnings through your affiliate dashboard.

Visit our Affiliate page and complete the application form. We review all applications within 3 to 5 business days. We look for affiliates who are genuinely aligned with our brand values and have an engaged audience interested in luxury hair and beauty.

Commissions are paid monthly via bank transfer or PayPal, whichever you prefer. A minimum payout threshold applies. Full details of commission rates, payment schedules and terms are provided on approval to the programme.

Our programme is open to content creators, stylists, salon professionals, influencers and anyone with a platform relevant to our audience. We do not require a minimum follower count, but we look for genuine engagement and brand alignment. Quality over quantity is our approach.