Terms and Conditions
Please read these terms carefully before using our website or purchasing our products and services. By using our site you agree to these terms.
About These Terms
These Terms and Conditions govern your use of the OlivHairSupply website and the purchase of products and services from us. By accessing our website, placing an order or booking an appointment, you agree to be bound by these terms.
OlivHairSupply is a professional hair extension brand based in Berlin, Germany. We operate two salon locations and an online store supplying BiziLuxe premium hair products and professional services.
Please read these terms carefully. If you do not agree with any part of these terms, you should not use our website or purchase our products or services. For questions contact us at info@olivhairsupply.de
Our Products
We make every effort to display our products accurately including colours, textures and specifications. However, we cannot guarantee that your device screen accurately represents the exact colour or appearance of our products.
Pricing and Payment
All prices are in Euros and include applicable VAT unless otherwise stated. We reserve the right to change prices at any time. The price applicable to your order is the price displayed at the time of checkout.
Appointment deposits are non-refundable if you cancel with less than 48 hours notice or do not attend your appointment.
Placing an Order
When you place an order on our website, you are making an offer to purchase the selected products. A contract is formed when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion.
Shipping and Delivery
We ship throughout Europe and internationally. Delivery times and costs vary depending on your location and chosen delivery method. All delivery estimates are approximate.
We are not responsible for delays caused by customs clearance, courier issues or circumstances beyond our control.
Returns and Refunds
You may return eligible products within 14 days of delivery for a refund or exchange, subject to the conditions below.
The following products are non-returnable: products that have been opened, worn, washed, cut or altered in any way. Hygiene seals that have been broken cannot be accepted for return under any circumstances.
To initiate a return please contact us at info@olivhairsupply.de with your order number and reason for return before sending any items back.
Booking and Appointments
When you book an appointment with OlivHairSupply you are entering into a service agreement. The following terms apply to all appointment bookings.
To reschedule, contact us at least 48 hours before your appointment via WhatsApp on +49 157 862 83439 or email at info@olivhairsupply.de
Wholesale Terms
Access to our wholesale programme is subject to application and approval. By applying for and using a wholesale account you agree to the following additional terms.
Breach of wholesale terms including sharing wholesale pricing publicly or reselling to unauthorised parties may result in immediate termination of your wholesale account without refund.
Our Intellectual Property
All content on the OlivHairSupply website including text, images, logos, graphics, product names and designs is the intellectual property of OlivHairSupply or its licensors and is protected by applicable intellectual property laws.
Liability Limitations
To the maximum extent permitted by law, OlivHairSupply shall not be liable for any indirect, incidental, consequential or punitive damages arising from your use of our products, services or website.
Governing Law
These Terms and Conditions are governed by the laws of Germany. Any disputes shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany. EU consumer protection laws apply where applicable.
For EU consumers: The European Commission provides an Online Dispute Resolution platform at ec.europa.eu/odr which may be used to resolve disputes without going to court.
Updates to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be published on this page with an updated date. Your continued use of our website or services after any changes constitutes acceptance of the revised terms.
We are always available to clarify
If anything in these terms is unclear or you have questions about your rights as a customer, our team is happy to help.
Contact Us