Privacy Policy
We are committed to protecting your personal data and being transparent about how we collect, use and store it. This policy explains everything clearly.
Who We Are
OlivHairSupply is a professional hair extension brand based in Berlin, Germany. We operate two salon locations and an online store through which we supply BiziLuxe premium hair products and professional services to clients across Europe and internationally.
This Privacy Policy explains how OlivHairSupply collects, uses, stores and protects your personal data when you visit our website, purchase products, book appointments or communicate with us. We are committed to full compliance with the General Data Protection Regulation (GDPR) and applicable German data protection law.
Data Controller: OlivHairSupply, Berlin, Germany. For all data-related enquiries contact us at info@olivhairsupply.de
What We Collect
We collect personal data only when it is necessary to provide our services or fulfil a legal obligation. The information we may collect includes:
How We Use Your Data
We use your personal data only for the purposes it was collected for. We never use your data for purposes that are incompatible with the original reason it was provided.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Processing and fulfilling your orders | Name, address, email, payment info | Contract performance |
| Booking and managing appointments | Name, email, phone, service preferences | Contract performance |
| Customer service and support | Name, email, order history | Legitimate interest |
| Sending order and appointment confirmations | Email, booking details | Contract performance |
| Marketing communications (with consent) | Email, name | Consent |
| Wholesale account management | Business details, order history | Contract performance |
| Website analytics and improvement | Usage data, cookies | Legitimate interest |
| Legal and regulatory compliance | As required by law | Legal obligation |
Our Legal Basis
Under the GDPR we are required to have a lawful basis for processing your personal data. We rely on the following legal bases:
Where we rely on consent as our legal basis, you have the right to withdraw that consent at any time by contacting us or clicking unsubscribe in any email we send.
Who We Share With
We do not sell, rent or trade your personal data. We share it only with trusted third parties who are necessary for us to deliver our services, and only to the extent required.
All third-party processors we work with are required to handle your data in accordance with GDPR and applicable data protection law. We do not authorise them to use your data for their own purposes.
How Long We Keep It
We retain your personal data only for as long as is necessary for the purposes it was collected or as required by law.
When data is no longer required, we delete or anonymise it securely. You may request earlier deletion of your personal data subject to any legal retention requirements.
Your Rights
Under the GDPR you have the following rights regarding your personal data. We will respond to all requests within 30 days.
You have the right to request a copy of the personal data we hold about you and information about how we use it.
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
You have the right to request that we delete your personal data where there is no legitimate reason for us to continue holding it.
You have the right to request that we limit how we use your personal data in certain circumstances.
You have the right to receive your personal data in a structured, commonly used format and to transfer it to another organisation.
You have the right to object to our processing of your personal data where we rely on legitimate interests or where we use it for direct marketing.
To exercise any of these rights, contact us at info@olivhairsupply.de. You also have the right to lodge a complaint with the relevant data protection authority in Germany: Berliner Beauftragte fur Datenschutz und Informationsfreiheit.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your experience, understand how our site is used and support our marketing efforts.
You can manage or withdraw your cookie consent at any time through your browser settings or our cookie preference centre. Disabling certain cookies may affect the functionality of the site.
External Links
Our website may contain links to third party websites including social media platforms, payment providers and partner services. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal data.
The inclusion of a link on our website does not constitute an endorsement of that website or its content.
How We Protect Your Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction or disclosure.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform you where required by law.
International Data Transfers
Some of our third party service providers operate outside the European Economic Area. Where we transfer personal data internationally, we ensure appropriate safeguards are in place including Standard Contractual Clauses approved by the European Commission or transfers to countries with an adequate level of protection as determined by the European Commission.
Shopify, our e-commerce platform, is headquartered in Canada which has been recognised by the European Commission as providing an adequate level of data protection.
Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes we will update the date at the top of this page and notify you by email where appropriate.
We encourage you to review this policy periodically. Continued use of our website or services following any update constitutes acceptance of the revised policy.
Questions About Your Privacy
If you have any questions about this Privacy Policy, wish to exercise your data rights or have a concern about how we handle your personal data, please contact us directly.
We aim to respond to all privacy-related enquiries within 5 business days. For formal data subject access requests we will respond within 30 days as required by law.
We are always available to clarify
If anything in this policy is unclear or you have questions about your personal data, our team is available to help.
Contact Us